Balancing Regulatory Drivers and Customer Experience in Financial Institutions

Balancing Regulatory Drivers and Customer Experience in Financial Institutions

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Balancing Regulatory Drivers and Customer Experience in Financial Institutions

OVERVIEW Balancing regulatory drivers and customer experience in financial institutions

With Hong Kong customers increasingly pivoting towards mobile-first and feature-rich solutions to meet their banking and financial needs, only the financial institutions that can offer the most seamless, convenient - and secure customer experience will be able to break out in the city’s mature financial playing field.

Asian Banking & Finance, in partnership with LexisNexis Risk Solutions, will be hosting the “Balancing regulatory drivers and customer experience in financial institutions” webinar on 22 July 2021.

The event will bring together experts from LexisNexis Risk Solutions’ and the city’s leading financial players. It will explore how organizations can build a customer solution which can correlate and consolidate the physical, digital, device, biometrics and behavioral attributes that encompass an identity—and connect financial institutions to predictive fraud analytics and actionable risk decision making intelligence.  

The webinar welcomes senior banks executives, subject-matter experts from the top consultancy firms, as well as business leaders and regulators from Hong Kong and Asia’s banking industry.

Do not miss your chance to be part of the webinar! Reserve your seat now!

Digital Conference Presentation Day:
Jul 22, 2021

The webinar will seek to answer questions such as:

THRIVE

  • What are the latest digital fraud trends and how do they impact financial institutions?

  • What types of fraud are encountered in the digital economy?

  • What are the key regulatory drivers from the Hong Kong Monetary Authority and how do they impact financial institutions?

ACCELERATE

  • How can Fintech in Hong Kong gain a competitive-edge through technology innovation?

  • What is Global Shared Intelligence and how it can create a seamless digital customer journey?

Our Speakers

Cameron Church

Cameron Church

Director, Commercial Strategy, Fraud & Identity

LexisNexis® Risk Solutions

David Haynes

David Haynes

Senior Director, Asia Pacific

LexisNexis® Risk Solutions

Frederick Yip

Frederick Yip

Chief Risk Officer

ZA Bank

Millie Pau

Millie Pau

Chief Compliance Officer

WeLab Bank

Agenda

11:00 AM - 11:05 AM Welcoming Remarks

  • Paul Howell, Managing Editor, Asian Banking & Finance

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11:05 AM - 11:20 AM: Key Findings in the LexisNexis Risk Solutions True cost of Fraud Report Hong Kong

Customer information is highly fragmented, and paves the way for fraudsters to deploy new strategies and multi-vector attacks, breaking through static defenses to pinpoint vulnerabilities.

  • Cameron Church, Director, Commercial Strategy, Fraud & Identity, LexisNexis Risk Solutions

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11:20 AM - 11:35 AMBalancing regulatory drivers and customer experience in financial institutions

- Key regulatory drivers in APAC

- What are the latest digital fraud trends and how do they impact financial
institutions?

- What types of fraud are encountered in the digital economy?

- Recommendation – Risk based Authentications

- Success stories with virtual banks in Hong Kong

  • David Haynes, Senior Director, Asia Pacific LexisNexis Risk Solutions 

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11:35 AM - 11:50 AM Is virtual bank a bank or a tech company?

- Key risk issues managed by a digital bank / virtual bank

- How to balance between risk management and customer experience

- The key regulatory drivers from HKMA and the impact on financial institutions

  • Frederick Yip, Chief Risk Over, ZA Bank

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11:50 AM - 12:10 PM Panel Discussion/ Q&A: The Road Ahead to the success of Fintech In Hong Kong

  • Paul Howell, Managing Editor, Asian Banking & Finance (Moderator)
  • Cameron Church, Director, Market Planning Fraud & Identity, LexisNexis Risk Solutions
  • Millie Pau, Chief Compliance Officer, WeLab Bank

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12:10 PM End of Programme

Contact Us

For more details, contact:

Asian Banking & Finance Events Team

+65 3158 1386

businessconference@charltonmediamail.com

Our Speakers

Cameron Church

Cameron Church

Director, Commercial Strategy, Fraud & Identity

LexisNexis® Risk Solutions

David Haynes

David Haynes

Senior Director, Asia Pacific

LexisNexis® Risk Solutions

Frederick Yip

Frederick Yip

Chief Risk Officer

ZA Bank

Millie Pau

Millie Pau

Chief Compliance Officer

WeLab Bank