How brands in financial services design and improve experiences

How brands in financial services design and improve experiences

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How brands in financial services design and improve experiences

OVERVIEW How brands in financial services design and improve experiences

After a year of huge disruption, it's time to shift the focus to how the financial services industry can understand and delight the new type of customers and employees that have emerged during this time. Because we know needs and behaviours have changed forever. Now we need to urgently be doing something about it.

Join Qualtrics and some of APAC’s leading FSI organisations as we explore how the industry is taking action to design and improve experiences in a world that’s changed forever. 

Digital Conference Presentation Day:
Jun 10, 2021

Through a collection of engaging, real-life examples, and drawing on new research from Qualtrics, you’ll learn:

Trends and Behaviours

  • The latest trends and behaviours driving customer and employee expectations in the FSI industry
  • How to quickly and effectively adjust listening programs for modern business environments

Tangible Ways

  • Tangible ways to improve the experiences delivered by placing insights at the core of services and product innovation

Our Speakers

Millie Gillon

Millie Gillon

Global Head of Client Experience, MD, Retail Banking

Standard Chartered

Michael Kalkaus

Michael Kalkaus

Product Owner - Research & Analytics

ANZ

Chatrudee Ngamvalairatt

Chatrudee Ngamvalairatt

EVP, Customer Experience Management

Bank of Ayudhya

Vikas Verma

Vikas Verma

Executive Director, Head of HR Strategy

UOB

Andrea Linander

Andrea Linander

Group Customer Experience Lead

Bolttech

 

Ryan Mascarenhas

Ryan Mascarenhas

Group Chief Customer Officer

Bolttech

Brigid Archibald

Brigid Archibald

Managing Director

Qualtrics, Asia Pacific & Japan

Harish Agarwala

Harish Agarwala

Head of CX Solutions Strategy, SEA

Qualtrics

Eleanor O'Dwyer-Duggan

Eleanor O'Dwyer-Duggan

Senior Research Solution Strategist

Qualtrics

Agenda

  • Introduction: Experience Design + Experience Improvement in FSI

As we move forward from the pandemic, there are two things that will set every business and government apart - Experience Design and Experience Improvement. Discover how to unlock the value of both.

 

  • The APAC FSI 2021 Trends Study: What’s driving great experiences in the new normal?

A deep dive into the latest trends driving customer experience in the financial services industry, based on new research from Qualtrics. This study explores consumers’ current spending habits and behaviours, as well as current satisfaction, experiences, and preferences when engaging with financial service companies - across banking, investment, and insurance.

 

  • Customer showcase

Listen in as UOB Bank, Bank of Ayudhya and Bolttech share how they are embarking on a journey of experience transformation.

Contact Us

For more details, contact:

Asian Banking & Finance Events Team

+65 3158 1386

businessconference@charltonmediamail.com

Our Speakers

Millie Gillon

Millie Gillon

Global Head of Client Experience, MD, Retail Banking

Standard Chartered

Michael Kalkaus

Michael Kalkaus

Product Owner - Research & Analytics

ANZ

Chatrudee Ngamvalairatt

Chatrudee Ngamvalairatt

EVP, Customer Experience Management

Bank of Ayudhya

Vikas Verma

Vikas Verma

Executive Director, Head of HR Strategy

UOB

Andrea Linander

Andrea Linander

Group Customer Experience Lead

Bolttech

 

Ryan Mascarenhas

Ryan Mascarenhas

Group Chief Customer Officer

Bolttech

Brigid Archibald

Brigid Archibald

Managing Director

Qualtrics, Asia Pacific & Japan

Harish Agarwala

Harish Agarwala

Head of CX Solutions Strategy, SEA

Qualtrics

Eleanor O'Dwyer-Duggan

Eleanor O'Dwyer-Duggan

Senior Research Solution Strategist

Qualtrics