Hang Seng Bank adds forex functionality to AI-powered chatbot

Users can request data on current rates and detect nearby FX ATMs.

Hang Seng Bank has enhanced the capabilities of its AI retail banking chatbot, HARO, to address foreign exchange inquiries and concerns, according to a statement.

Also read: Hong Kong banks bust out the chatbots

From August 2019, retail customers will be able to ask HARO via the website and app for information on current foreign exchange rates and obtain historical price charts. In the conversational interface, users can log into their Personal e-Banking accounts and convert Hong Kong dollars into 12 foreign currencies as well as convert amongst the different foreign currencies. When customers wish to withdraw foreign currency cash, HARO can also provide the locations of nearby FX ATMs.

“The expansion of HARO’s capabilities and service scope has been an ongoing process since its launch in January 2018. This latest upgrade will enable customers to enjoy seamless foreign exchange services anytime, anywhere,”
Margaret Kwan, Executive Director and Head of Retail Banking and Wealth Management at Hang Seng, said in a statement.

HARO, which stands for ‘Helpful; Attentive; Responsive; Omni,’ assists customers with personal finance management via their Personal e-Banking accounts and help them make small-value peer-to-peer payments in its chat interface through its connection with the Faster Payment System. The chatbot can also assist with paying utilities, tax and credit card bills and handle general product and service enquiries.

Also Read

Deutsche Bank appointed by Euroclear as cash settlement and forex bank in Korea

PH central bank revokes license of local money changer

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit